Placing your order

Your order can be placed online, by email or phone. You can also order directly at our SHOWROOM (Kiotoweg 307, Rotterdam). As soon as the (down)payment arrives at our office, the purchase process is put in motion.

Custom orders

For our zelliges and cement tiles we offer the opportunity to provide your own custom designs, offering you the possibility to design the colors, size, and pattern yourself for a truly unique tile. Please keep in mind that delivery of custom orders takes longer than delivery of regular orders. This also depends on the quantity of the order.

Delivery and delivery time

You can have your purchase delivered to an address of your choosing for the specified shipping costs, or collect it for free at our showroom. In the case of collection, you must notify us of the time and date in advance so that we can prepare your purchase for you. Every product page on our website contains the estimated delivery time of the product. Mozaïekjes strives to deliver the products within the specified time frame. Generally speaking, delivery for mosaics takes 3 to 5 work days, zelliges (if in stock) take 3 work days, and Spanish tiles 4 weeks (if not in stock). Please feel free to contact us regarding the current offer.

Unfortunately we cannot provide our customers an exact time of delivery in advance, because we are dependent on transporters/couriers that operate according to their own routing.

Cancel and Return

If you wish to cancel a purchase, you must notify us by telephone as soon as possible. Because our delivery process is put into motion as soon as we receive the (down)payment, it may not be possible to cancel or return the order without additional costs. These costs may rise up to the cost of the entire order. The cost of returning the tiles fall to the account of the customer.